Managing Occupational Violence & Aggression - Essentials (online)

The online OVA training is designed to fit seamlessly into diverse work environments, whether teams are office-based, remote, or on the move.

This includes:

• Customer‑ and community‑facing staff 
• Frontline workers across a range of industries including retail, health, hospitality and other settings
• New starters and onboarding programs
• Organisations seeking scalable, consistent OVA awareness
• Individuals requiring immediate access to training

No prior experience or specialist knowledge is required.

The Managing Occupational Violence & Aggression – Essentials (Online) course is delivered through a secure, easy‑to‑use online learning platform, designed to fit seamlessly into busy and varied work environments.

Participants can complete the training at their own pace, with content structured to support understanding, confidence, and real‑world application.

• Self‑paced online learning — complete when it suits, with no fixed start times
• Duration is approx. 1 hour total
• Accessible anytime, anywhere on desktop, tablet, or mobile
• Scenario‑based modules reflecting realistic workplace situations
• Interactive activities and knowledge checks throughout
• Mandatory quiz to confirm understanding
• Certificate issued on completion

The Essentials course focuses on awareness, early intervention, and confident responses.

Participants will learn how to:

• Understand occupational violence and aggression in the workplace context
• Recognise early warning signs and escalating behaviours
• Maintain situational awareness and avoid complacency
• Use effective communication and professional demeanour
• Apply de‑escalation and disengagement strategies
• Respond appropriately during and after incidents
• Understand reporting, escalation, and post‑incident support
• Manage online conduct and social media‑related risks

The course does not focus on physical intervention, the emphasis is on safety, judgement, and prevention.

For larger organisations, councils, peak bodies, or associations, we offer tailored online OVA training designed to scale easily while remaining relevant to your operating environment.

Customised to your setting

The online course can be adapted to reflect:

• Your industry, service model, or workplace environment
• Relevant scenarios, terminology, and risk profiles
• Organisational policies, procedures, and reporting pathways
• Branding and tone (co‑branding options available), including integrated course to your existing LMS platform.

This ensures training is meaningful, applicable, and aligned to your organisation.

Simplified enrolment for large groups

We make it easy to roll out training across large or distributed workforces through:

• Centralised enrolment and licence management
• Group pricing with reduced per‑person rates
• Flexible allocation of participant access
• Clear reporting and completion records

Our team works with you to establish an efficient approach that aligns with your internal systems and timelines.

For teams working in customer‑ or community‑facing environments, in‑person OVA training allows for deeper discussion, practical application, and direct alignment to real workplace scenarios. These face‑to‑face options are designed to build confidence through facilitated learning, not just awareness.

OVA In Practice

• Duration: 3 hours (in‑person)
  What it is: Full content delivery with facilitated discussion and scenario‑based learning.
  Who it’s for: Frontline staff, supervisors, and teams in higher‑risk or public‑facing roles.

OVA Workshop

• Duration: 2 hours (in‑person)
  What it is: Practical refresher focused on applying OVA principles through activities and discussion.
  Who it’s for: Teams who have previously completed OVA training and require reinforcement

How organisations typically use these options

Many organisations choose to online Essentials training for broad awareness with in‑person sessions to support higher‑risk roles or reinforce practical skills.